Course Overview

This qualification covers workers who have a senior case management role in delivering employment services to clients and employers.

These workers may also supervise other workers. Workers who have responsibility for the management of a work group engaged in providing employment services to clients and employers should access CHC51602 Diploma of Community Services Management or qualifications from the Business Services Training Package.

Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

This course focuses on five key areas:

• Career Guidance
• Intensive client service
• Employment interactions
• Risk and policy development
• Organisational practice

Qualifications And Recognition

Upon successful completion of this course students will be eligible to receive the Diploma of Employment Services.

Recognition of Prior Learning (RPL)

Many GippsTAFE courses offer Recognition of Prior Learning (RPL). Click to learn more about RPL and how it can benefit you.

Employment Prospects

Potential careers from this program could include, Program Manager, Unit Manager, Site Manager, Intensive Assistance Consultant, Job Search Training Consultant, Training and Development Consultant, Project Contracting Consultant, Senior Employment Consultant, Senior Case Manager, Disability Service Officer, Marketing Consultant, Employment Liaison Officer, New Apprenticeship Center Team Leader.
 

Entry Requirements

There are no special entry requirements, candidates should be employed in an Employment Service related field.

How To Apply

Direct to Institute

Assessment

Practical demonstrations, practical working experiences,  documents/folio, journals and or diary notes, interviews, case studies, audio taped interviews.  

Opportunities For Further Study

Diploma in Community Services Management or other Management Qualifications

Can prospective students enrol in individual units?

Yes.

Course Structure

To gain this qualification, 16 units of competency are to be achieved. There are 8 compulsory units and eight [8] elective units.

Compulsory Units

Unit Code	Unit Name
CHCCOM403A	Use targeted communication skills to build relationships
CHCCS513A	Maintain an effective community sector work environment
CHCES311A	Work effectively in employment services
CHCES415A	Monitor and improve contracted employment services
CCHCES502B	Research and report on labour market information
CHCES511A	Manage contracted employment services
CHCNET501A	Work effectively with other services and networks
HLTOHS400A	Maintain OHS processes

Elective Units      

Unit Code	Unit Name
HLTHIR403B	Work effectively with culturally diverse clients and co-workers
HLTHIR404B	Work effectively with Aboriginal and/or Torres Strait Islander people
CHCCS411A	Work effectively in the community sector
CHCCAR501B	Conduct career guidance interview
CHCCDP501B	Liaise with employers to promote flexible work arrangements
CHCCHILD404A	Support the rights and safety of children and young people
CHCCM404A	Undertake case management for clients with complex needs
CHCCM501A	Coordinate complex case requirements (Note pre-requisite CHCCM404A)
CHCCM503C	Develop, facilitate and monitor all aspects of case management
CHCCM504C	Promote high quality case management
CHCCM605C	Develop practice standards
CHCCOM504A	Develop, implement and promote effective workplace communication
CHCCS416A	Assess and provide services for clients with complex needs
CHCCS422A	Respond holistically to client issues and refer appropriately
CHCCS500A	Conduct complex assessment and referral
CHCCS503A	Develop, implement and review services and programs to meet client needs
CHCCS604A	Manage the delivery of quality services to clients
CHCCW503A	Work intensively with clients
CHCDIS509D	Maximise participation in work by people with disabilities
CHCES413A	CDevelop and monitor employment plans with clients
CHCINF505C	Meet statutory and organisation information requirements
CHCORG428A	Reflect on and improve own professional practice
CHCORG502A	Work autonomously
BSBADM502B	Manage meetings
BSBCMM401A	Make a presentation
BSBLED401A	Develop teams and individuals
BSBMGT401A	Show leadership in the workplace
BSBMGT516A	Facilitate continuous improvement
BSBMKG401B	Profile the market
BSBMKG507A	Interpret market trends and developments
BSBMKG514A	Implement and monitor marketing activities
BSBPMG508A	Manage project risk
BSBPMG510A	Manage projects
BSBREL401A	Establish networks
BSBRSK401A	Identify risk and apply risk management processes
BSBRSK501A	Manage risk
BSBSLS502A	Lead and manage a sales team
BSBWOR501A	Manage personal work priorities and professional development
CHCADMIN508A	Manage limited budgets and financial accountabilities
CHCCS503A	Develop, implement and review services and programs to meet client needs
CHCCS512B	Develop a service delivery strategy
CHCES311A	Work effectively in employment services
CHCNET402A	Establish and maintain effective networks
CHCORG406A	Supervise work
CHCORG423A	Maintain quality service delivery
CHCORG506C	Coordinate the work environment
CHCORG529B	Provide coaching and motivation
CHCORG607C	Manage workplace issues
CHCORG610A	Manage change in a community sector organisation
CHCORG611A	Lead and develop others in a community sector workplace
CHCORG627B	Provide mentoring support to colleagues
CHCPOL402B	Contribute to policy development
CHCPOL504B	Develop and implement policy
CHCPOL505B	Manage research activities
PSPGOV603B	Develop a tender submission response